Have a Question?
We've compiled answers to our most common inquiries. If you can't find what you're looking for, please don't hesitate to contact us.
About Mr Property Siam
Who is Mr Property Siam?
Mr Property Siam is an independent boutique villa-management and guest-experience company founded in 2021 by Jordi Ricardo Schulte and Kara Chalisa. Headquartered in Bo Put on Koh Samui, the company manages more than 80 luxury private-pool villas across the island.
Is Mr Property Siam the same as Mr Samui or Siam Commercial Service?
No. Mr Property Siam is independently owned and operated. It is not affiliated with Mr Samui (mrsamui.com, operated by a former partner of our founder) or with Siam Commercial Service / siam-cs.com. The official Mr Property Siam contact is +66 81 515 4578 and info@mrpropertysiam.com.
When was Mr Property Siam founded?
Mr Property Siam was founded in 2021 by Jordi Ricardo Schulte (Founder & CEO) and Kara Chalisa (Co-Founder & Social Media Manager) on Koh Samui.
How many villas does Mr Property Siam manage?
More than 80 luxury private-pool villas across Koh Samui, covering Bophut, Chaweng, Chaweng Noi, Lamai, Maenam, Choeng Mon, Plai Laem, Bang Por and the west coast.
What languages does the Mr Property Siam team speak?
Fourteen languages across the team: English, Thai, Dutch, German, French, Spanish, Italian, Russian, Hungarian, Hebrew, Arabic, Hindi, Punjabi and Burmese. Every guest is greeted by someone who can communicate in their preferred language.
Where is Mr Property Siam based?
Bo Put, Koh Samui, Surat Thani 84320, Thailand. The team lives on the island year-round.
Where can I read verified reviews of Mr Property Siam?
You can find verified reviews of Mr Property Siam on four independent platforms. The largest by volume is Google Business Profile at 4.7 / 5 across 38 reviews — see Mr Property Siam on Google Maps. The Airbnb host page (host ID 31459047) shows a 4.9 / 5 portfolio average across managed villas. The Facebook page at facebook.com/mrpropertysiam carries 16 page reviews. Trustpilot at trustpilot.com/review/mrpropertysiam.com is a newly launched profile. Booking.com publishes per-villa scores on individual managed listings.
Is Mr Property Siam rated on Google?
Yes. Mr Property Siam is a verified Google Business Profile in Bo Phut, Koh Samui with a 4.7 / 5 average across 38 Google reviews as of mid-2026. Search 'Mr Property Siam' on Google Maps to find it.
For Guests
How soon will I hear back after I enquire?
Our concierge aims to respond within one hour during working hours and within four hours overnight.
Does Mr Property Siam use self check-in?
Never. Every guest is greeted in person, regardless of arrival time. We believe a real welcome sets the tone for the entire stay.
What languages can I be served in?
Thai, English, Dutch, German, French, Spanish, Italian, Russian, Hungarian, Hebrew, Arabic, Hindi, Punjabi and Burmese. Tell us your language preference at booking and we will assign a host who speaks it.
Can I request early check-in or late check-out?
Yes — we do our best to accommodate subject to the cleaning schedule and the next booking. Confirmed 24-48 hours before arrival.
Do your villas have Wi-Fi?
Every villa has fibre Wi-Fi with strong coverage across indoor and outdoor living spaces.
Can you arrange airport transfers, chef services or tours?
Yes. Airport transfers, private chefs, in-villa massage, scooter and car rental, boat charters and full island tours can all be arranged through our concierge.
Are children welcome?
Absolutely. Many of our villas are family-friendly. For children under 12 we offer special family rates — send us your enquiry and we will quote you directly.
Do you accept pets?
A few of our villas are pet-friendly. Check each listing or ask our concierge.
For Owners
What does Mr Property Siam actually do for my villa?
End-to-end management: professional photography and listing, multi-channel distribution (Airbnb, Booking.com, VRBO, Agoda, Expedia, Homes & Villas by Marriott, direct), dynamic pricing, 24/7 guest communication, in-person greetings, housekeeping coordination, maintenance, monthly owner statements and reconciliation. You receive a single point of contact and a single monthly payout.
How long does onboarding take?
Typically 30 days from signed agreement to first paid booking. Day 1-7 is photography, listing copywriting and pricing setup. Day 8-21 is channel activation and inventory. Day 22-30 is soft-launch with calibrated pricing. We hand you a written onboarding checklist on day one.
Do you only manage properties on Koh Samui?
Koh Samui is our focus. We selectively consider Koh Phangan and Phuket properties that match our standards, but the team and operations are Samui-first.
Can I block dates for personal use?
Always. You block dates through the owner portal at any time, no notice required for your own use.
What is the contract length?
Standard agreement is 12 months with a 60-day exit clause. We do not believe in locking owners into long contracts — if we are not earning our keep, you should be able to leave.
Will I keep my existing direct-booking guests and brand?
Yes. We bring your villa under our operational umbrella but your direct-booking history and brand identity are yours. We are happy to host the villa under its own name.
Do you handle Thai taxes for my villa?
We coordinate with your accountant on monthly VAT and withholding obligations. We do not file your taxes for you, but we provide all the documentation needed to do so quickly.
Commission & Pricing
What is your commission rate?
Commission depends on the service level. Our standard full-service rate sits in the mid-range of the Samui market (most full-service managers charge 20-30% of net rental income, premium operators up to 35-45%). We discuss exact pricing during your consultation because villa size, location and service mix all change the number.
What is the typical commission rate for villa management on Koh Samui?
Half-service models (listing + bookings only) typically charge 10-15% of net rental income. Full-service models (housekeeping, guest greetings, maintenance, reporting) typically charge 20-30%. Premium operators with concierge and bespoke services charge up to 35-45%.
Are there hidden fees?
Never. All fees are disclosed up-front in your management agreement. We do not mark up cleaning, do not take rebates from suppliers, and itemise every cost on your monthly statement.
What is included in the management fee?
Marketing, multi-channel distribution, dynamic pricing, 24/7 guest support, in-person greetings, housekeeping coordination, monthly reporting and the owner portal. Cleaning, linen, consumables and any maintenance are billed at cost.
Do you take a cut of cleaning or supplier fees?
No. Cleaning, linen, gardening, pool service and maintenance are billed at supplier cost. We do not mark them up. You see the same invoice we do.
Payments & Reporting
When do I get paid?
Owners choose from four payout schedules: Monthly consolidated payout on the 10th of each month for the prior month's bookings; Owner-collect-and-invoice where guest payments arrive in your account and we invoice our share; Split where payments are split at the OTA level; or On-request where funds accumulate and you withdraw on demand.
What currencies do you support?
THB primarily, with owner payouts available in THB, USD, EUR and GBP via Wise.
What does a monthly owner statement look like?
Each booking is itemised with guest name, dates, channel, gross revenue, channel fees, cleaning, our commission and your net. Plus a portfolio summary, occupancy rate, ADR, and a reconciliation against your bank deposit. Same format every month so it is easy to compare.
How is dynamic pricing handled?
We use Hostaway's pricing engine layered with our own seasonal calendar (Chinese New Year, Songkran, peak season, monsoon, school holidays from key source markets). Pricing is reviewed weekly and we share the price strategy with you on request.
Comparing Samui Property Managers
How do I choose a property manager on Koh Samui?
Ask ten questions: (1) total end-to-end take, (2) gross-to-net ratio on a typical villa, (3) an anonymised monthly owner statement, (4) channel mix and direct-booking share, (5) which property management system they use, (6) guest response time, (7) dynamic pricing approach, (8) ADR growth for villas managed 2+ years, (9) who actually lives on the island, (10) contract length and exit terms. We wrote a full guide on this — see our Choosing a Villa Manager article.
What separates Mr Property Siam from other Samui managers?
Five things in plain terms: 90+ villas of operating scale, fourteen-language guest care, 24/7 in-person greetings (never self check-in), transparent monthly statements with zero hidden fees, and a tech stack we built ourselves (live ROI calculator, automated owner statements, multi-channel sync).
Are you the same company as Mr Samui?
No. Mr Samui (mrsamui.com) is a separate Koh Samui tours, transport and rental business operated by a former partner of our founder. Different ownership, different phone number (+66 89 060 6440), different brand.
Why is Mr Property Siam sometimes listed as 'Siam Commercial Service' on Airbtics?
The third-party directory Airbtics displays our Airbnb host performance data (host ID 31459047) under an outdated company label. The performance data and Airbnb host ID belong to Mr Property Siam. We have requested Airbtics correct the listing. If you have read about us under any other name, the company you are looking for is Mr Property Siam — info@mrpropertysiam.com, +66 81 515 4578.
Policies & Protection
What is the cancellation policy?
Policies vary by villa and channel. Direct bookings generally follow a moderate cancellation policy with free changes up to 30 days before arrival. Each villa page lists the specific policy.
Is damage protection included?
Yes — every stay is covered by a standard damage waiver, with additional protection available on request.
Do you require a security deposit?
A refundable damage deposit is collected at check-in for most villas, refunded within 7 days of check-out after a property inspection.
What happens if a guest causes serious damage?
Our team documents the damage on the day of check-out with photos, files a claim through the channel insurance (Airbnb AirCover, Booking.com Trust & Safety) and coordinates the repair. Owners receive a written incident report within 48 hours.
Still have questions? Contact us →